IT-Management

Application Support

Application support the way you want it!

From classic user support in first and second level support to the maintenance and support of your applications in the context of deployment and change management, we offer you a comprehensive range of services covering the entire application lifecycle. Regulatory requirements are always taken into account by our certified specialists. Our offer is rounded off by taking over even the largest application rollouts or migrations.

Our Service

  • First und second level support
  • Incident management
  • Deployment- und changemanagement 
(ITIL compliant)
  • Migrationen und roll Outs
  • Reportings
  • Application monitoring
  • Budget- und resource planning
  • and much more.

Application Management

Sustainable IT solutions through our Application Lifecycle Management.

With our Application Lifecycle Management, we offer our customers flexible and highly efficient IT solutions that map both application development and the entire problem management. Our experienced application managers plan your release changes and use their expert knowledge to help you sustainably improve your business processes. As part of managed services, we deliver smooth and efficient application development and operation from a single source to increase customer satisfaction. System and process analysis, monitoring and testing, and comprehensive documentation round out our portfolio at this point.

Our Service

  • Application development (agile, non-agile)
  • Problem management
  • Demand management
  • System and process analysis
  • Request fulfillment
  • Scrum Master
  • DevOps
  • Supply control
  • Optimization of business processes
  • Documentation
  • Release management
  • Application lifecycle even under regulatory conditions (e.g. GxP)
  • On premise and cloud application solutions
  • and much more.

IT Project Management

Whether agile or traditional

Waterfall, Prince2 or V-Model: Our experienced project managers support, advise or take responsibility for IT projects of all sizes. Our expertise from more than 20 years of enterprise class IT solutions can also contribute to providing stagnating projects with a new dynamic in the context of turnaround management. The handshake between project and operation in the course of roll outs and hypercare phases is always our focus.

Our Service

  • Requirements management
  • Senior and Junior consultants
  • Budgeting
  • Turnaround management
  • Project management
    • agile
    • traditional
    • GPM
    • Prince2
  • Project consulting
  • Waterfall model
  • V-model
  • and much more.

Workplace Services

The right solutions for your workplace.

As a full service IT provider, we offer a wide range of services with strong competencies in the areas of service desk solutions and desktop lifecycle.
 
Starting with small and highly specialized teams to support and complement your internal IT up to complete ITIL certified service desk teams, we offer our customers flexible and highly efficient IT solutions.
 
Even highly sensitive IT system landscapes in research and laboratory environments are always securely and reliably managed by us in compliance with all regulatory requirements.

Our Service

  • Desktop lifecycle
  • Service desk solutions (ITIL compliant)
  • Asset management
  • Procurement
  • Inventory
  • Special support even under regulated (GxP) or highly sensitive conditions
  • Laboratory IT
  • Client-server
  • and much more.

IT Infrastruktur

Strengthen your foundation with an efficient and reliable
IT infrastructure.

Through us! From the operation of infrastructure-related applications to server support, the services around your IT infrastructure form the basis for an efficient and reliable IT system landscape.  Security, e.g. secure file transfer, is always a particular focus. Our experts analyze and monitor your infrastructure and provide real added value  to optimize your entire IT processes.

Our Service

  • Secure file transfer
  • External file transfer
  • Infrastructure-related
  • Data Center support
  • Server management
  • and much more.

Curious?

Are you interested in the above topics and would like to learn more?
 
Get to know us!

+49 214 315212-0

info@harbach.de

Contact Form